Refund and Returns Policy

Effective Date: January 10, 2025

At Bino Infant Milk, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the process for returning items and obtaining refunds.

1. Return Eligibility

You may return items purchased from our website within 30 days of receiving your order, provided that:

  • The item is unused and in its original packaging.
  • The item is in its original condition, including all tags and labels.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@binoinfantmilk.com or call (817) 202-9495 to request a return authorization.
  2. Provide Information: Include your order number and details about the item you wish to return.
  3. Follow Instructions: Once your return is approved, you will receive instructions on how to return the item.

3. Return Shipping Costs

You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or item damaged in transit). We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund. You can expect to receive your refund within 7-10 business days after we have processed your return. Refunds will be issued to the original payment method used for the purchase.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been used or opened.
  • Custom or personalized items.
  • Gift cards.

6. Exchanges

If you need to exchange an item for a different size or product, please follow the return process above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or refund.

8. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

Street: 3200 Dove Creek Rd Cleburne, Texas(TX), 76031
Phone number: (817) 202-9495
Email: info@binoinfantmilk.com